Effective Date: January 1, 2026
Incense Moment (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL] or purchase our products. It also explains your rights regarding your data and how you can exercise them.
Please read this policy carefully. By using our services, you agree to the practices described herein.
1. Information We Collect
We may collect the following categories of personal information directly from you or automatically when you interact with our site:
- Identity & Contact Data: name, email address, phone number, shipping and billing addresses.
- Transaction Data: order details, purchase history, and payment information (note: full payment card numbers are processed by our PCI-compliant payment providers; we do not store them).
- Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data collected via cookies and similar technologies.
- Communication Data: your inquiries, preferences, and any correspondence with our Customer Care team.
2. How We Use Your Information
We process your personal data for the following purposes and legal bases:
- To fulfill orders and process payments (performance of a contract).
- To provide customer service and respond to inquiries (legitimate interest and contract performance).
- To send order confirmations, shipping updates, and, with your consent, marketing emails (consent; you may withdraw at any time).
- To improve our website, products, and services (legitimate interest).
- To comply with legal obligations (e.g., tax, accounting, and anti-fraud requirements).
3. Cookies and Similar Technologies
We use cookies, pixels, and similar tracking technologies to:
- Ensure website functionality (strictly necessary cookies)
- Remember your preferences and settings (functional cookies)
- Analyze site performance and traffic (analytics cookies)
- Deliver relevant content and advertisements (marketing cookies, only with your consent where required by law)
You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may affect your experience on our site. For detailed information on the specific cookies we use, please visit our Cookie Declaration (available within the website).
4. Children’s Privacy (Under 16)
Our website and products are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@cloudincense.com. We will take steps to delete such information promptly.
5. How We Share Your Information
We do not sell or rent your personal data. We may share your information only as follows:
- Service Providers: with trusted third parties that perform services on our behalf, such as payment processors, shipping and logistics partners, IT and hosting providers, and email marketing platforms. These providers are bound by contract to protect your data.
- Legal Compliance: when required by law, court order, or to protect the rights, property, or safety of Incense Moment, our customers, or others.
- Business Transfers: in connection with a merger, sale of assets, or similar transaction, your data may be transferred as part of that deal.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your own, including China, where our central operations are based. We ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (for EU/UK transfers) or other legally recognized mechanisms. By using our services, you consent to such transfers.
7. Data Security
We implement reasonable and industry-standard security measures to protect your personal information. This includes:
- SSL/TLS encryption for data in transit between your browser and our website.
- Secure server environments and access controls.
- Regular security assessments and monitoring.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When no longer needed, we will securely delete or anonymize it.
9. Your Rights
Depending on your location, you may have the following rights under applicable data protection laws (such as the GDPR in the EU/UK, or CCPA in California):
- Access: request a copy of your personal data.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request erasure of your personal data (“right to be forgotten”).
- Objection & Restriction: object to or request restriction of certain processing activities.
- Data Portability: receive your data in a structured, machine-readable format.
- Withdraw Consent: withdraw previously given consent at any time (for example, marketing emails).
- Complaint: lodge a complaint with your local data protection supervisory authority.
To exercise any of these rights, please email us at info@cloudincense.com. We will respond in accordance with applicable legal deadlines. We may need to verify your identity before processing your request.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights, please reach out to our Data Protection team:
Incense Moment
Address: 38 Haixin Street, Nan’an District, Chongqing, China
Email: info@cloudincense.com