Thank you for choosing our incense products. We are committed to providing you with a quality shopping experience. Please review our shipping policy below.
1. Processing Time
We process all orders within 2–4 business days after they are placed. Processing time does not include weekends or public holidays. If any unexpected delay occurs, we will notify you promptly.
2. International Shipping & Delivery Time
We ship internationally via air freight to ensure reliable and efficient delivery.
We currently offer shipping to the following destinations with an estimated delivery time of 10–20 business days:
- United States
- Canada
- Australia
- New Zealand
- United Kingdom
We also ship to other countries in Europe and the Americas. Please note that delivery times to these destinations may be adjusted depending on the specific region.
For any regions outside Europe and the Americas, please contact our Customer Care team for details on delivery times and availability.
3. Shipping Costs
Shipping costs are calculated based on your order total:
- FREE shipping on all orders over $69
- A **flat rate of 6∗∗appliestoordersunder69
All shipping charges include any applicable duties and taxes upfront — you will not be charged additional fees upon delivery. Final shipping costs will be displayed at checkout.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your international shipment in real time on our logistics partners’ websites.
For further assistance, email our Customer Care team at support@cloudincense.com.
5. Possible Delays
In some cases, such as extreme weather, holidays, or other force majeure events, delivery may be delayed. We will do our utmost to ensure your order arrives on time, but please understand that these circumstances are beyond our control.
6. Damaged or Lost Packages
If your item arrives damaged, or if your package is lost in transit, please contact us immediately at support@cloudincense.com. We will assist you in resolving the issue as quickly as possible.